Quality Matters is a non-profit organization based in Maryland whose employees work virtually from points across the United States.
For general inquires and assistance, please use the chat/message tab at the bottom of the page or send us an email. For member support or issues related to your account, please contact our help desk.
QM Staff
Executive Team
Deb Adair, Ph.D.
Chief Executive Officer
Email Deb
Carol Williams
Executive Assistant
Email Carol
Tom Claffey
Chief Financial Officer & Vice President Operations
Phone: 410-497-8036
Fax: 301-560-6693
Email Tom
Brenda Boyd
Vice President of Quality Standards & Evaluation
Phone: 410-497-8027
Email Brenda
Bethany Simunich, Ph.D.
Vice President Innovation & Research
Phone: 410-497-8065
Email Bethany
Catherine Snoddy, Ph.D.
Senior Director of Product Strategy & Global Member Engagement
Phone: 410-315-1862
Email Catherine
Member Engagement
Jim Snyder, Ed.D.
Director Marketing & Engagement
Phone: 410-497-8039
Email Jim
Marijane Hakun
Senior Manager, Member Services
Phone: 410-497-8001
Fax: 301-560-6693
Email Marijane
Suzanne Scheffler
Community Engagement Manager, K-12
Phone: 410-609-4200
Email Suzanne
Michelle Pierpont
Senior Specialist, Member Services
Phone: 410-497-8029
Fax: 301-560-6693
Email Michelle
Grace Hall
Senior Manager Marketing & Engagement
Phone: 410-497-8028
Email Grace
Beth Knapp
Events & Conferences Manager
Phone: 410-497-8063
Email Beth
Quality Assurance
Melissa Poole
Senior Director of Quality Assurance
Phone: 410-497-8031
Email Melissa
Jennifer Pfeuffer
Senior Quality Assurance Manager
Phone: 410-497-8003
Email Jennifer
Pamela Shaw
Director of K-12 Quality Assurance
Phone: 410-497-8571
Email Pamela
Vanessa Barber
K-12 Quality Assurance Manager
Phone: 410-315-1867
Email Vanessa
Cathy McAfee
Course Review Specialist
Phone: 410-575-4722
Email Cathy
Andrea Geiger
Course Review Specialist
Phone: 410-497-8076
Email Andrea
Professional Development
Lorri Barnett
Director of Professional Development
Phone: 410-497-8002
Email Lorri
Rico Lauchu
Instructional Design Manager
Phone: 410-497-8038
Email Rico
Nancy Ragias
Professional Development Registrar
Phone: 410-497-8043
Fax: 301-560-6683
Email Nancy
Claudia Sanchez Bustos
Instructional Design & Technology Specialist
Phone: 410-497-8563
Email Claudia
Elisa White
Instructional Design & Technology Specialist
Phone: 410-497-8545
Email Elisa
Jan Tyler, Ed.D
Facilitation Program Manager
Phone: 410-497-8534
Email Jan
Innovation & Research
Barbra Burch
Manager of Research & Development
Phone: 410-497-8070
Email Barbra
Leigh Hopf
Senior Analyst
Phone: 410-657-8203
Email Leigh
Racheal Brooks, Ph.D.
Director of QA Implementation Solutions
Phone: 410-497-8531
Email Racheal
Finance, Human Resources & Administration
Jeannemarie Smiroldo
Senior Manager of Administrative Services
Phone: 410-497-8004
Fax: 301-560-6693
Email Jeannemarie
TJ Trevino
HR Generalist
Phone: 410-988-3145
Email TJ
Creative Services
Kathleen Schassen
Director of Creative Services & Brand Experience
Phone: 410-497-8066
Email Kathleen
Braeden Henderson
Senior Copywriter & Communications Specialist
Phone: 410-497-8542
Email Braeden
Information Technology
Jeremy Slye
Director of Information Technology Services
Phone: 410-497-8033
Email Jeremy
Steven Harrison
IT Network Manager
Phone: 410-497-8032
Email Steven
Rekha Subramanian, Ph.D.
Senior Web Applications Developer
Phone: 410-497-8533
Email Rekha
Angie Pierpont
IT Project Manager
Phone: 410-497-8072
Email Angie
Laura Molnar
IT Support Specialist
Phone: 410-609-3100
Email Laura
